Transport is included on orders of $3,500.00 or greater; customer net billing (providing transport is on the island of Montreal or in Quebec city, and delivery is made in 1 shipment). Transport is billable to client on orders less than $3,500.00 before taxes. Freight will be prepaid within Canada and the forty-eight contiguous United States. For shipments to other locations, freight will be prepaid to a designated port of debarkation within the continental United States and additional packaging charges may apply. LumiGroup will not assume, allow or pay any charges for cartage, or store door delivery at destination. Orders for meeting freight-prepaid requirements include all products. In the case of partial shipments or "split-shipments" freight will be allowed only if each individual shipment exceeds $3,500.00 before taxes. On all prepaid shipments, we will not allow, assume or refund to the customer, any freight charges erroneously paid by the customer directly to the freight carrier.
Shipments: We reserve the right to use our own discretion in routing all shipments where freight charges are allowed. Shipments will be made in any manner requested by the customer, when possible, if the customer will assume any additional transportation costs. In the event of special routing requests requiring premium freight charges, such as airfreight, air express, special truck or carrier, etc., all shipments will be made freight prepaid and charged. Copies of Bill of Lading, and when required, Proof Of Delivery, for any shipment so routed, will be provided when requested./p>
Air Shipments: All air shipments will be sent at customer's written request. Shipments will be sent on customer's carrier number of their choice and paid by them.
Transportation Claims: All goods are delivered to the transportation company in perfect condition and properly packed. Goods are shipped at purchaser's risk, and claims must be taken up with the transportation company. Our responsibility for safe delivery ceases when material is received in good condition by the transportation company.
Packaging: Products will be packaged, as the manufacturer or agent deems appropriate for protection of goods against damage due to normal handling.
Shortages: All claims must be reported to manufacturer within twenty four (24) hours after receipt of shipment. Claims not reported within the time period will not be allowed.
Title to the goods passes to the customer on delivery to the common carrier at the F.O.B. shipping point. Claims for damages or loss in transit should be filed by the recipient with the transportation company involved. THE MANUFACTURER OR AGENT will not be responsible for damaged goods, including concealed damage, after having secured "received in good order" delivery receipts from the transportation company. Acceptance of material, by the customer, from a common carrier constitutes a waiver of any claim against THE MANUFACTURER OR AGENT for delay, damage, or loss.
Orders may be cancelled or suspended only upon written notice to THE MANUFACTURER OR AGENT and with THE MANUFACTURER OR AGENT’s written consent, and upon terms that will indemnify THE MANUFACTURER OR AGENT against loss.
Orders cancelled after being processed, but prior to shipment will be subject to cancellation charges as follows:
Special order and products with factory-installed custom options: Non-returnable and non- refundable.
Standard products, with no factory-installed options: 50% of net purchase order amount plus any extraordinary charges incurred. The extraordinary charges will be determined by the amount of work that has been completed, special non-returnable parts ordered, and whether or not the cancelled products can be restocked. Once shipped, products are considered customer property.
If products have been shipped when THE MANUFACTURER OR AGENT receives a cancellation notice, no charges can be held for such cancellation and total invoice is due and payable. Material may be returned for credit only as outlined in a THE MANUFACTURER OR AGENT Returned Goods Authorization. Cancellation will not be accepted on any order where shop drawings have already been approved.
We will not accept any returned material unless a "Return Goods Authorization" has been issued in writing. A minimum service charge of 50% plus any freight charges incurred will be deducted from all returned goods to cover the cost of handling, disassembly of cartons and testing. All items must be in new resalable condition or the manufacturer or agent will discard any material upon their inspection without credit. If reconditioning is necessary, any such charges will also be deducted. Requests to return material must be made within 2 days of shipment. We cannot allow credit for returned goods after the expiration of 2 days. Special fixtures and finishes are non returnable.